We're looking for a Service Manager

The Mission

At Addax Motors, we're committed to deliver unparalleled customer satisfaction through exemplary after-sales service. As the Service Manager, your mission is to ensure that our dealers and service partners are equipped with the knowledge and support they need to provide top-notch service to our customers. You'll lead our after-sales department and you’ll help your aftersales colleague with the admin of warranty claims, work orders, spare parts orders and technical notes. Your dedication to excellence will drive our service operations forward, enhancing customer trust and loyalty. You will be a member of the operations team of Addax Motors and will report to the General Manager.

Key Responsibilities:

• Dealer Training: Develop and implement comprehensive training programs for our dealers and service partners, ensuring they are equipped with the latest product knowledge and service techniques. Developing a strong relationship with our dealers and service partners will be very important
• Administration: Manage administrative tasks related to warranty claims, including processing and documentation to ensure timely resolution.
• Technical Support: Provide technical expertise and support to dealers, service partners and internal teams, addressing complex service issues and implementing solutions.
• Inventory Management: Oversee the ordering and inventory management of spare parts, ensuring adequate stock levels to support service operations.
• Quality Assurance: Setup the necessary processes and streamline communication from the field to bring the feedback from the customer to our internal operations. This should be done in strong cooperation with the Quality Manager, to uphold and improve our quality standards and customer satisfaction.
• Stakeholder Management: Working closely with the Aftersales Officer, the Quality Manager, the Engineering Manager and the Sales Managers.
• Performance Analysis: Monitor key performance indicators and metrics to identify areas for improvement and implement strategies to enhance service efficiency and effectiveness.

Skills and abilities

• Good communication skills, willingness to learn and to adapt to a rapidly evolving and challenging yet rewarding environment.
• Strong technical knowledge is a must, knowledge of electric cars is a plus.
• Strong commercial skills and a customer-centric mindset.
• Organizational and cross functional awareness
• Ability to manage day-to-day responsibilities as well as carry out strategic actions.
• Strong MS Office skills (e.g., data analysis).
• At ease with any ERP software (knowledge of Ridder IQ would be a plus).
• Languages: English mandatory. Dutch, French and/or German are an asset.
• Willingness to travel (10 – 20%) within Europe.

Academic profile and experience

• Technical Master’s degree or equivalent through experience.
• Experience in a technical oriented commercial environment is required.
• Minimum 8 - 10 years of management experience, preferably in a service manager role.

We offer:

• Opportunity to participate in an ambitious project
• Pleasant atmosphere within a dynamic environment
• Working in a full-tim regim (39h) - contact of indefinite duration
• Attractive salary plus fringe benefits + 6 ADV days per year
• Easy access to the E17 motorway

Send an email to hr@addaxmotors.com with your cv and motivation letter.